Privacy Policy | Panosh Place

1. Introduction

Panosh Place values your privacy and is committed to protecting your personal information in compliance with the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Collection of Personal Information

We collect personal information only when it is reasonably necessary for our business activities. This may include:

Types of Information Collected:
- Your name, address, email, phone number, and payment details.
- Details of your interactions with us, such as purchases, inquiries, or complaints.
- Information you provide through surveys or online forms.
Methods of Collection:
- Directly from you (e.g., through our website or customer service).
- Automatically via cookies and other tracking technologies when you use our website.

3. Use of Personal Information

We use your personal information for purposes such as:

Processing orders and delivering goods or services.
Responding to inquiries or providing customer support.
Improving our website, products, and services.
Marketing, including sending promotional materials (with your consent).
Complying with legal obligations.

4. Disclosure of Personal Information

We may disclose your personal information to:

Service providers involved in the delivery of our goods or services (e.g., payment processors, couriers).
Legal or regulatory bodies, if required by law.
Overseas entities (if applicable—see below).

5. Overseas Disclosure

If your personal information is disclosed to overseas recipients (e.g., cloud storage providers or service partners), we will:

Specify the countries where the information may be sent (e.g., the United States, European Union).
Take reasonable steps to ensure those recipients comply with the APPs or equivalent privacy laws.

6. Access and Correction of Personal Information

You have the right to:

Request access to the personal information we hold about you.
Request corrections if the information is inaccurate, outdated, or incomplete.

To make a request, contact us. We will respond within a reasonable timeframe, typically 30 days.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including:

Secure data storage systems and encryption.
Access controls to limit who can access your data.

8. Retention of Personal Information

We retain personal information only for as long as it is required for our business activities or legal obligations. When no longer needed, the information is securely destroyed or de-identified.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may collect information such as:

Your IP address.
Browser type and settings.
Usage patterns on our website.

You can manage or disable cookies through your browser settings, but doing so may impact your user experience.

Google Analytics: We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognising you on return visits to this site by disabling cookies on your browser.

10. Marketing Communications

We may use your personal information to send you marketing materials, but only with your consent. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

11. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint by contacting us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and significant updates may be notified to you directly.