1. What is a Preorder?

A preorder is an item that has not yet arrived at our Brisbane warehouse but can be pre-purchased to secure your piece. Preorders include:

  • Custom or special ordered items.
  • First or overseas batch products.

Preorders are particularly important for limited-release items, as these products may sell out before arriving in stock. Preordering ensures your ability to secure the item before availability runs out.

2. Supply and Availability

  • Supply Quantity: Please note that supply quantities are subject to change without notice by the manufacturer or supplier. In such cases, your preorder quantity may be reduced or canceled entirely. If this occurs, refer to the Deposits section for refund conditions.
  • Customer Notification: If your preorder is reduced or canceled due to supply constraints, we will notify you promptly via your registered email or contact details.

3. Deposits

You can secure preorder items by either:

  1. Paying in full; or
  2. Paying a flat-rate deposit, with the remaining balance due upon the item’s arrival at our warehouse.

Deposit Terms:

  • Deposits are non-refundable and non-transferable unless otherwise specified.
  • If Panosh Place cannot fulfill your order due to reduced quantities received from the manufacturer or distributor, your deposit will be fully refunded.

4. Cancellations and Cancellation Fees

We understand that plans change, but cancellations incur fees to cover administrative and opportunity costs.

Cancellation Terms:

  1. Non-Refundable Deposit as Cancellation Fee:
    • If a deposit was required, the non-refundable deposit will serve as the cancellation fee.
  2. No Deposit at Checkout:
    • If no deposit was required (e.g. full payment), a cancellation fee equal to 20% of the total item value will apply.
  3. 3-Day Grace Period:
    • You may cancel an order within 3 days of placing it without penalty. The non-refundable deposit will be converted to store credit (no cash refunds).
    • Important: The 3-day grace period does not apply to custom/special ordered items.
  4. Repeated Cancellations:
    • For repeated or unreasonable cancellations, Panosh Place reserves the right to restrict your account from placing further preorders.

5. Release Date

Estimated Release Dates:

  • Preorder arrival dates are estimates only and are subject to change without notice due to circumstances outside our control (e.g., manufacturer delays).
  • Panosh Place’s release dates may differ from those listed on the manufacturer’s website due to shipping times.

6. Price Changes

  • Preorder Price Guarantee: If the price of a preorder item increases before arrival, we will honor the price at the time of your purchase, regardless of whether you paid in full or made a deposit.
  • New Prices for In-Stock Items: If a preorder item becomes “in stock” and you have not preordered, the new price will apply.

7. Shipping Costs

  • Shipping fees for preorders will be calculated at checkout or invoiced separately upon item arrival, depending on the nature of the product and its shipping requirements.
  • If a preorder is canceled due to Panosh Place’s inability to fulfill it, any prepaid shipping fees will be refunded along with the deposit.

8. Refund and Store Credit Policy

  • Refunds for Unfulfilled Orders:
    • If Panosh Place cannot fulfill your preorder due to supply constraints, we will refund your deposit and any paid amounts to the original payment method.
  • Store Credit for Cancellations:
    • For cancellations within the grace period, the non-refundable deposit will be converted to store credit, which can be used for future purchases.

9. Fee Disputes

Panosh Place reserves the right to dispute chargebacks or disputes made against non-refundable deposits, cancellation fees, or customs duties. In such cases:

  • We will provide credit card companies with:
    • A copy of the terms and conditions agreed upon at checkout.
    • Documentation of the checkout process showing your acceptance via a checkbox.

Account Restrictions: Accounts with unresolved chargebacks, afterpay claims, or other disputes may face permanent suspension.

10. Privacy and Data Collection

  • Personal information collected during the preorder process will be used only for the purpose of fulfilling your order and providing updates. This includes contact details for notifications about order changes or delays.
  • For more information on how your data is handled, please refer to our Privacy Policy.

11. Policy Modifications

Panosh Place may modify this Preorder Policy at any time, at its sole discretion. Any changes will take effect immediately upon posting to our website. By continuing to use our services, you agree to the updated terms.